terms and conditions

By using this website you will be deemed to have read, understood and agreed to these Terms and Conditions.

orders

By placing an order via this website you are making an offer to The Candle Kitchen to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Candle Kitchen for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Once your order has been dispatched, the completion of the contract between The Candle Kitchen and yourself takes place. We might not fulfil any obligations due to the following reasons:

The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Customers who fail to reach any order criteria set out in the terms and conditions

If there are any problems with your order, you will be contacted either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

third party selling

Third party selling of The Candle Kitchen products is only permitted by those who have a wholesale account. Please contact us for details.

contract cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 12 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department at info@candlekitchen.co.uk. If your order has already been despatched please follow the procedure set out in 'delivery and returns'.

product pricing and descriptions

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold.

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

Register by providing your real name, phone number, e-mail address, payment details and other requested information
Be over 18 years of age
Stipulate a delivery address in the United Kingdom or Republic of Ireland. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Possess a valid credit or debit card issued by an acceptable bank.

All transactions will be carried out in English. By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

international customers

If you are ordering from outside of the UK, import duties and taxes may be incurred. The Candle Kitchen is not responsible for these charges and we are unable to calculate or estimate what they may be.

use of communication facilities

When using the enquiry form or any other system on this website you should do so in accordance with the following:

The personal information which you give is true, accurate and complete
You do not impersonate other people or give false names.
You do not submit content that is unlawful or otherwise objectionable
You do not use our system for mass communication (spam).

intellectual property

All text, images and product designs are the property of The Candle Kitchen and cannot be copied without our written permission. No part of this site may be used, duplicated or modified in any way without the our permission. Our products and the material on this site are protected by UK and international property and other laws.

third party links

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. We are not responsible for the external sites or recourses and disclaim liability for any and all forms of loss or damage arising from the use of them.

terms and conditions of sale

By accepting the terms and conditions, customers agree to read all our policies of sale in the 'delivery and returns' pages situated in the menu at the top of the screen.